Frequently Asked Questions
How much hair do I need?
A full head weave using Virgin human hair, needs about 8 to 10 ounces of hair. We recommend buying 2-3 bundles of hair for lengths 14” to 18”. We recommend 3-4 bundles for lengths 20″or longer. Each bundles weighs 3. 5 ounces. The longer your hair, the shorter the weft will be.
When will my orders be shipped?
We ship out orders from Monday-Friday, not including holidays. We do not ship orders on Weekends.
Please allow 3-5 business days for processing before your order is shipped.
Please allow 4-7 business days for processing of orders during SALES.
What is your return policy?
Due to the nature of the item, for sanitary purposes there are no refunds or exchanges. In the unlikely event you receive a damaged item, we will gladly replace it.
What if my order is damaged or incorrect?
For damaged or incorrect item(s), Contact us within 24 hours of receiving your package. Neknekdacutie@gmail.com
How does your custom units come?
All Custom units come pre plucked and customized. If ordering a full lace wig or lace front wigs there is minimal customization. For regular closure wigs there are no customization unless requested, for an additional price.
How should I maintain the hair?
1. Shampoo at least once a week
2. Rinse thoroughly with lukewarm water
3. Apply conditioner, comb through with a wide tooth comb, starting from the ends working your way up to the roots
4. Rinse out conditioner thoroughly
5. Let hair air dry
Keep styling products use at a minimum to avoid build up
For Wavy & Curly hair use a spray bottle filled water to maintain the curl pattern
If you are going for the “WET” look use a leave in conditioner & water
DO NOT USE PRODUCTS THAT ARE ALCOHOL BASED.
NO OIL SHINE ON THE HAIR AT ALL