Question 1

How much hair do I need?

Accepted Answer

A full head weave using Virgin human hair, needs about 8 to 10 ounces of hair. We recommend buying 2-3 bundles of hair for lengths 14” to 18”. We recommend 3-4 bundles for lengths 20″or longer. Each bundles weighs 3. 5 ounces. The longer your hair, the shorter the weft will be.

Question 2

When will my orders be shipped?

Accepted Answer

We ship out orders from Monday-Friday, not including holidays. We do not ship orders on Weekends.
 
Please allow 3-5 business days for processing before your order is shipped.
 
Please allow 7-12  business days for processing of orders during SALES.

Question 3

What is your return policy?

Accepted Answer

Return Policy: NO REFUNDS OR EXCHANGES! ALL SALES FINAL
Due to the nature of the item, for sanitary purposes there are no refunds or exchanges. In the unlikely event you receive a damaged item, we will gladly replace it.

Question 4

What if my order is damaged or incorrect?

Accepted Answer

For damaged or incorrect item(s), Contact us within 24 hours of receiving your package. Neknekdacutie@gmail.com

Question 5

How does your custom units come?

Accepted Answer

All Custom units come pre plucked and customized be sure to order a custom unit so read description before ordering.When ordering a bang wig, due to the fact everyone head/face shape is different when ordering a bang unit you might have to take to your stylist for desired look or stop by salon if your in the Chicago location. If ordering a full lace wig or lace front wigs there is no customization. For regular closure wigs there are no customization unless requested, for an additional price.

Question 6

How should I maintain the hair?

Accepted Answer

1. Shampoo at least once a week
2. Rinse thoroughly with lukewarm water
3. Apply conditioner, comb through with a wide tooth comb, starting from the ends working your way up to the roots
4. Rinse out conditioner thoroughly
5. Let hair air dry
 
Keep styling products use at a minimum to avoid build up
For Wavy & Curly hair use a spray bottle filled water to maintain the curl pattern
If you are going for the “WET” look use a leave in conditioner & water
DO NOT USE PRODUCTS THAT ARE ALCOHOL BASED.
NO OIL SHINE ON THE HAIR AT ALL

Question 7

When would my order be ready for pick-up?

Accepted Answer

Depending on whats instock/order number some items can be ready same day during a sale but if not please allow 4-7 days business days.
Custom units(styled)  please allow 7 days yes we take rush service please text 773-742-8022 before purchase. MAJORITY of wigs do not come come styled unless by request
ALL sales are final during a sale
Please have ID/Credit Card ready and mask on

Question 8

Pick-up policy

Accepted Answer

new policy for pick-up orders
picture of you, credit card, and id must go on file or cash only
zelle and apple pay is ok

Question 9

online orders over $200 ill be doing a verification also billling and shipping must match

Accepted Answer

Enter your answer here

Question 10

Q: What is TheCutieBar's cancellation and refund policy for orders placed through Zelle, Cash App, or Apple Pay?

Accepted Answer

A: At TheCutieBar, we strive to provide the best experience for our customers. Please note that there are no refunds once an order is placed through Zelle, Cash App, or Apple Pay. However, you have the option to cancel your order within 24 hours of placement, but a 50% cancellation fee will be applied. This policy also applies to online orders. We recommend reviewing your order carefully and contacting us promptly if any changes are needed. Thank you for understanding and supporting TheCutieBar.

Frequently Asked Questions